Kishigei.com Return and Refund Policy: Shop with Confidence, Hassle-Free After-Sales Service
Dear kishigei Customer, we are always committed to providing you with high-quality products and a pleasant shopping experience. Your satisfaction is our top priority. If you have any concerns or dissatisfaction with the purchased items, we will do our utmost to offer you a convenient and fair solution. Below is our detailed return and refund policy, please read it carefully:
1. 30-Day Hassle-Free Return Guarantee
We offer you a 30-day no-questions-asked return service from the date of purchase. Whether you are dissatisfied with the style, size, or other aspects of the product, you can request a return within this period. We will process a full refund or arrange an equivalent exchange (the refund amount does not include the original order shipping fee, unless the return is due to our fault).
Return Conditions:
The item must remain in a brand-new, unused condition, unwashed, unworn, and undamaged;
Preserve the original labels, hangtags, and packaging (including the outer box, dust bag, accessories, etc.) of the product;
Please also return the original order packing list (or a screenshot of the electronic order) so we can quickly verify the information.
II. Three Simple Steps to Initiate a Return Easily
Step 1: Submit a return request
Please contact our customer support team via email: Kishigei@outlook.com. In your email, please include your order number, reason for return, and preference for refund or exchange. We will respond to your request within 1-2 business days and provide return instructions.
Step 2: Properly package the goods
Place the product along with all accessories, labels, and packing list back into the original packaging, ensuring it remains intact to prevent damage during transit. If the original packaging is lost, it is recommended to use an equally sturdy carton and fill it with cushioning materials.
Step 3: Send the returned item
Please ship the goods to the designated return address provided by customer service. Retain the tracking number for logistics status updates. The return shipping costs are your responsibility (except for returns due to product quality issues or our shipping errors).
3. Transparent Refund Process, Ensuring Fund Security
Refund Review: We will inspect the returned item within 3 business days upon receipt to determine if it meets the return conditions.
Refund Timeline: After approval, the refund will be credited back to your payment account within 10 business days (actual processing time may vary slightly depending on bank or payment platform policies).
Special Note: If you choose the "exchange" service, we will prioritize shipping a new replacement after confirming the returned item is correct, without requiring you to wait for the refund process to complete, thereby reducing your waiting time.
IV. Flexible Exchange Service to Meet Your Personalized Needs
If you need to exchange the size, color, or style of an item (limited to items from the same series available for sale), please specify "Exchange Request" and your specific requirements in the email. We will prioritize fulfilling your request based on stock availability. If the desired item is out of stock, we will either issue a refund or recommend an alternative product.
Exchange Process: The exchange process is the same as the return process. The new item will be shipped after the original returned item is approved. Only one return shipping fee is required for the exchange, with no additional payment needed for the new item's shipping.
5. We are fully responsible for damaged or defective goods
If the product you received is damaged during shipping, has quality defects, or does not match the order description (such as incorrect or missing accessories), please contact customer service via email within 48 hours after signing for the package and provide clear photos or videos of the affected parts. We will offer you the following solutions:
Free reshipment of a brand new item (no need for you to return the original item to reduce your waiting time);
Full refund (including the original shipping cost), with the option to choose whether to return the defective item (if no return is needed, we will provide eco-friendly disposal suggestions).
Under these circumstances, all incurred shipping costs shall be borne by Kishigei, and you will not be required to pay any additional fees.
6. Contact us anytime, our professional team is at your service
If you have any questions about the above policies or need further assistance, please feel free to contact us via the following methods:
📧 Customer Service Email: kishigei@outlook.com
🕒 Response Time: 9:00 AM - 6:00 PM (Business Days, Holidays are postponed)
Our customer service team will answer your questions with patience and professionalism, ensuring every feedback you provide is properly addressed.
Finally, thank you for your trust and support
Kishigei firmly believes that exceptional service lies not only in the product itself but also in the dedicated care for every customer. We pledge to safeguard your shopping experience with fair and transparent policies, as well as efficient and hassle-free processes.
We look forward to creating a more delightful shopping experience together. Enjoy your shopping!